Cisco UCCX Courtesy Callback Script

Service Description

Give callers the choice to hang up and keep their place in queue. When their Estimated Wait Time (EWT) counts down to zero, UCCX automatically dials them back and delivers them to your next available agent, so they wait in line—but not on the phone. This includes up to 4 hours of engineer time to assist with install and setup so that it can be incorporated into your current call queue AEF file and tested. Does not include after hours support. If you need after hours support for this please add the after hours support for 4 hours to your cart before checkout. Deliverables Signed AEF script file(s) Step-by-step runbook (import, variables, triggers) Optional remote install session (4 hours) including: Script import & trigger creation Test plan with live and simulated calls Operations hand-off & rollback instructions Prerequisites Cisco UCCX 11.x – 12.5 (Finesse-based) At least one available CTI Route Point & CTI Port Access to UCCX Editor and CLI for trace collection (if needed)